Best Practice Business Critical Mail

Advising customers of regulatory information is often a mandatory requirement which must be confirmed in writing. Usually there is a set time period for the notification to be completed and the processes to carry out the mailing must be secure because of the sensitive nature of the information being confirmed.

Rate ChangePage BenefitsRate Change Mailing and Annual Statements

An inline mailpack is a quick turnaround, secure and cost-saving mailing solution for Rate Change and Annual Statement mailings. Mandatory mailing deadlines can be achieved through the high output and single operation of the process. Tariffs or T&C information can be varied by customer to reflect the current contract through inline personalisation. The necessary information can be included on variable pack contents including letter, inserts and response devices – all of which are produced from a reel, removing the need for pre-printed stationery, printing separate items or separate enclosing.


To further replicate the secure feel of an envelope, a window can be included. This is achieved by adding the glassine during production.

These packs are used by utility and financial companies for business critical mailings including rate changes, T&C updates and annual statements. For case studies and samples contact marketing


For sample email:

To see this Rate Change mailing in video animation click here or go to and search for ID 244.

To ensure the efficient and cost-effective delivery of mandatory mailings, we have a number of format ideas:

Mail Pack

An A4 or A3 Letter printed and personalised and enclosed into a C5 envelope is a quick, cost-effective and secure way of advising information.


  • File received 6am day one will mail same day
  • Up to 8 double sided, personalised A4 pages
  • Inserts can be supplied or printed on demand
  • 100% mailing verfied by 2d barcode
  • C5 Outer Envelope

Secure one piece

For higher quantities, the inline secure one piece offers flexibility, security, speed and cost-effectiveness. The whole product is produced in a single operation – reducing price per unit.


  • Can deliver savings up to £1,500 per mailing
  • Production time can be reduced by up to five days
  • Improved speed to market can allow use of more cost-effective postal services
  • As the entire pack is produced in a single operation the carbon footprint is low

Digital Printed Pack

Another service which can offer multiple benefits for loyalty statements is a white paper solution using variable digital printing. This eliminates the need to pre-print stationery allowing the printing of all information at the same time. The process only produces the copies you need. Each letter can be varied including brand and tariff information without having to change stationery.


  • Improved response rates through fully variable content
  • Increased customer engagement 
  • No stock required – only print what is needed