Customer Services

Operational efficiency is one of the best ways to increase the overall value of a loyalty programme to members.

We operate two customer service teams - one from the UK and an overflow facility in China for data capture - both our teams operate at 98% accuracy and offer a three day service level agreement (SLA) from receipt of data to capture and upload.

Our services include:  

• Inbound customer services
  • Telephone answering
  • E-mail response handling
  • White mail handling
  • Receipt of applications
  • Data capture
  • Goneaway processing  
• Outbound data marketing (qualitative/quantitive research for loyalty programmes)  

Operating two offices means that each member of staff is employed by GI Insight and the data never leaves our offices or servers. We can offer a two tier pricing structure and provide a full disaster recovery system.  

If you would like more information on how we can help your business, feel free to contact us.