Changes to licence numbering and design specification for existing customers and use of stamps by charity supporters.
With effect from 4th Nov 2013 the following change to the response terms and conditions will take effect, requiring customers to adopt a new style licence number and a barcode for use on letter and large letter mail prices. The old style alpha numeric licences (e.g. LON1234) will no longer be accepted as compliant with the Response Services Licence terms from 7th November.
Only licence numbers in the 12 alpha character format (e.g. AAAA-BBBB-CCCC), together with a barcode will be valid form that date.
Customers with an alpha number licence number need to apply for a new licence by completing an application form which is located on the Royal Mail website www.royalmail.com/responseservices
The Royal Mail website provides an artwork generator to ensure that mail pieces are compliant.
Mail presented on the old style alpha numeric licences will be surcharged.
With effect 4th Nov 2013 Response Services have been updated to allow charities to save on their postage costs when their supporters choose to add a stamp in a designated area od their freepost or business reply items.
Full details can be found on www.royalmail.com/responseservices
GI Solutions – C9 Agreement
We are pleased to announce we are partnering with UK Mail for a C9 agreement. This will allow us to offer competitive postage rates and reduces the risk of reversions. A C9 agreement means we have our own access contract with Royal Mail Wholesale. This in turns allows us to offer competitive postage prices for mail.
We have been working with Royal Mail over the last few months as part of the early adopters phase for EIB. EIB or Enterprise Intelligent barcoding is a Royal Mail barcode that allows customers to receive tracking reports on dates and volumes of processed mail. The machines verify the items through the machines against the live data which is provided to them electronically by the mailing house as a manifest.
We are currently working through the intricacies of the specification and then hope to be approaching key clients to come on board with us and trial this product for launch early 2014.
The initiative will enable businesses to:
- Improve efficiency and customer service by staffing operations, such as call centres, based on the exact date customers receive statements or business mail
- More accurately link associated communications activities with delivery of their mail. For example, companies will be able to text or email customers with supporting information on the day their mail is delivered
- Better monitor the success of marketing mail campaigns with improved insight into customer action as a result of receiving a mailing, whether through web, telephone or postal response